Customer Service Representative

Company Description

AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access. 

AireSpring has received numerous third-party industry awards: "Product of the Year", "Best Telecom Deal," "Best in Show," and "Top Channel Program." 

AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates.

Job Description

This position provides full support to our customers regarding their inquiries as well as general billing disputes and bill reviews. You will be responsible for creating and communicating any maintenance notifications from carriers to the affected customers. You will also open repair tickets and ensure you articulate all supporting details in a concise manner.

Qualifications

• Excellent verbal and written communication skills
• Must be able to handle high volume inbound calls and prioritize to make the required outbound calls for customer and agent follow up
• Able to handle customers, various personalities and backgrounds with professionalism and patience, taking first tier escalations from the customer service team with confidence
• Strong work ethic and flexibility are required for success in this position, the ability to be able to cover shifts and work overtime when needed is important
• Must work well under pressure while being able to meet deadlines
• Able to work in a fast-paced, demanding professional office environment
• Able to use critical thinking skills to resolve customer issues
• You must be able to quickly learn multiple proprietary software systems
• Must be able to use Outlook, Word and Excel
• Telecom experience is a plus
• Previous experience interfacing with several systems and data entry is a plus
• Customer software support a major plus, include investigating, diagnosing and assessing software problems

Additional Information

33rd Floor One San Miguel,Building Ortigas Center, Pasig City, Metro Manila PH