Customer Service Representative

Company Overview

Since 1970, we here at CARDONE have been fixing what fails in the automotive industry. Our success has been fueled by our commitment to building better parts—and better partnerships. 

We’re more than just an auto parts manufacturer: we rethink and remanufacture parts to outperform OE standards for reliability. This not only means replacing what’s faulty, but analyzing every inch of the original part design and improving it to create a more reliable, cost-effective product. We not only benefit drivers with our better parts, but our less wasteful, more sustainable approach to innovation benefits the world around us too.

Our business partnerships are built on trust—trust that we will pioneer innovative products, deliver orders on time, provide unparalleled support, and always operate with integrity. We Build It Better.

*This role is hybrid with 2 days in office, 3 days work from home*

Duties and Responsibilities

• Greets customers warmly and ascertain problem or reason for calling.
• Resolve customer complaints via phone, email, or social media.
• Ensure orders have been entered in a timely fashion to meet all appropriate cut times.
• Support E-Commerce customers.
• Works and communicates with Sales and Channel Management to address customer issues and account maintenance.
• Identify the root cause of issues and recommend resolutions.
• Investigates shortages, overdue and damaged shipments. This may include contacting UPS or FEDEX, submitting tracer requests and filing claims.
• Recommend to management improvements in department processes and procedures.
• Communicates with customer and other company personnel to resolve customer issues.
• Supports the training of new hires.
• Other duties as assigned.

Apply and Grow with us!

CARDONE Industries is an equal opportunity employer, offering all full-time employees a competitive benefits package including: medical, dental, vision, prescription, life, accidental death and dismemberment insurance; vacation time; parental leave; company-paid holidays; and a 401(K) matching program.