Customer Service Representative

R1 RCM Salt Lake City, UT

Company

R1 RCM

Location

Salt Lake City, UT

Type

Full Time

Job Description

This position is on site at R1/Intermountain Medical Center.

As our part-time, on-site, Customer Service Representative, you'll work Monday, Wednesday, and Saturday from 12:30pm to 11pm to help our patients check into the Emergency Department. It's fast paced (sometimes chaotic), and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you'll need to be confident with technology and typing. We'll teach you everything you need to know to perform at a high level. Since this is a medical facility, you will need to be prepared to see serious illness and injuries. You must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire.

At R1 RCM, we deliver innovative solutions by bringing together the best people and technologies that enable providers to simplify the healthcare experience. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our 22,000+ global associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world. Interested? Learn more, visit: r1rcm.com/careers.

Here's what you can expect working in Patient Registration:

  • Working on computers to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You will work around clinicians interrupting for emergent clinical care.
  • Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
  • While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't.
  • A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

At R1, we are committed to promoting diversity, equity, and inclusion. We are proud to be an equal opportunity employer. We do not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. We are committed to providing a workplace free of harassment.

If you need assistance or an accommodation to complete any part of the job application process, please contact us at 312-496-7709 or [email protected] for assistance.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

  • Comprehensive Medical, Dental, Vision & RX Coverage
  • Paid Time Off, Volunteer Time & Holidays
  • 401K with Company Match
  • Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
  • Tuition Reimbursement
  • Parental Leave

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook

#hospitaljobs #r1career #customerservice

#patientregistration #emergencydepartment #hospital

Date Posted

03/18/2023

Views

1

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Strategic Customer Success Manager - Rokt

Views in the last 30 days - 0

mParticle by Rokt a leading customer data platform is seeking a Strategic Customer Success Manager The role involves building strong relationships wit...

View Details

Enterprise Customer Success Manager - Rokt

Views in the last 30 days - 0

mParticle by Rokt a leading customer data platform is seeking an Enterprise Customer Success Manager The role involves serving as a trusted consultant...

View Details

Business Account Executive - Spectrum

Views in the last 30 days - 0

The Business Account Executive role involves selling primary and ancillary communications solutions to small and mediumsized businesses within a speci...

View Details

Principal Product Marketing Manager - Rokt

Views in the last 30 days - 0

mParticle by Rokt a leading customer data platform is seeking a Principal Product Marketing Manager The role involves driving market leadership creati...

View Details

Customer Success Manager - Artera

Views in the last 30 days - 0

Artera a patient communication platform aims to revolutionize healthcare customer service by enabling twoway conversations between patients and health...

View Details

Process Delivery Specialist - Lead to Cash - IBM

Views in the last 30 days - 0

The job posting is for an Order to Cash Analyst role in IBM Consulting The role involves ensuring accurate and timely application of customer payments...

View Details