Customer Service Representative

Interapt, a world-class technology services company, is seeking Customer Service Representatives to join their client team in the Information Technology and Services industry. As a Customer Service Representative at Interapt, you will be a crucial part of our mission to transform clients and empower humans with technology.

At Interapt, we are dedicated to attracting and developing the best talent while providing equal opportunities for individuals with and without IT experience. Our doors are open for all, as we build a thriving and inclusive technology ecosystem in middle-America that invests in people and communities. Our commitment to social responsibility is embedded in everything we do, ensuring that we are not only leading in the industry but also making a positive impact on society.

• Handle customer inquiries and provide information about our products and services
• Resolve customer complaints and ensure timely resolution
• Assist with order processing, including entering orders and tracking shipments
• Build and maintain strong relationships with customers to enhance loyalty
• Keep accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to improve customer experience
• Stay updated on product knowledge and industry trends to provide accurate and up-to-date information to customers

Requirements

• Must be open to work a Monday - Friday 9a-2p EST schedule
• Proven experience in customer service or a related role
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multi-task and prioritize tasks effectively
• Proficiency in using customer service software, databases, and tools
• Attention to detail and accuracy in completing tasks

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources
• Training & Development

*We expect this team to start early November, and as a result this will be an expedited recruitment process.

**At Interapt, we value diverse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don't be deterred if you don't check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!