Customer Service Representative

SUMMARY:
The Customer Service Representative will have the opportunity to work closely with customers to identify new opportunities, anticipate customer needs, and to ensure expectations are being met. The (SAS) should have the ability to have a good understanding of the brand strategy, marketing goals, and campaign objectives. In addition, persons in this role will have proven success building trust and credibility with all customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and maintain relationships with customers, focusing on both the main contact as well as other related staff.
• Coordinate “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met.
• Lead and facilitate or assist in the resolution of customer problems or concerns.
• Proactively identify and pursue opportunities to present new product ideas with existing customers.
• Communicate regularly with all departments to ensure client needs and expectations are consistently met or exceeded.
• Manage service delivery to specified scope of work.
• Maintain satisfactory accounts receivable levels.
• Provide mentorship to junior-level account specialists.

MINIMUM KNOWLEDGE, SKILLS, & ABILITY REQUIREMENTS:

• Knowledge of dietary/nutritional industry in a manufacturing environment (Preferred).
• Excellent customer service skills.
• Experience with MS Office Suite.
• SAP experience preferred.
• Must possess strong organizational and communication skills.
• Detail-oriented, ability to multi-task and prioritize tasks with strict deadlines.
• Able to use logic and reasoning to identify solutions to problems.
• Takes initiative and seeks additional training or direction as needed.
• Must be willing to abide by Cosmax NBT USA’s policies and procedures, including those that are safety-related.
• Self-motivated individual willing to work hard, able to work in a group and alone, and be quality conscious.
• Demonstrates a professional, team-first attitude toward work and co-workers.
• Manual dexterity sufficient to operate a wide variety of equipment.
• Must be proficient in reading, writing, and speaking English.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in business, marketing or related field (Required).
• Minimum of five (5) years’ account / project management experience (Required).
• Knowledge of dietary/nutritional industry in a manufacturing environment (Preferred).
• Excellent customer service skills.
• Experience with MS Office Suite.
• SAP experience (Preferred).
• Must possess strong organizational and communication skills.
• Detail-oriented, ability to multi-task and prioritize tasks with strict deadlines.
• Able to use logic and reasoning to identify solutions to problems.
• Takes initiative and seeks additional training or direction as needed.
• Must be willing to abide by Cosmax NBT USA’s policies and procedures, including those that are safety related.
• Self-motivated individual willing to work hard, able to work in a group and alone, and be quality conscious.
• Demonstrates a professional, team first attitude toward work and co-workers.
• Manual dexterity sufficient to operate a wide variety of equipment.
• Must be proficient in reading, writing and speaking English.

WORK ENVIRONMENT:
Manufacturing work environment. Constant physical activities are required for this position. Able to tolerate working environment with inside hot and cold temperatures.
PHYSICAL DEMANDS:
Activities include ability to reach overhead, squat, and bend at the waist; the ability to lift up to 50 pounds or more; ability to climb up and down stairs throughout a shift; tolerance of standing posture continuously during shift; intense walking is involved. Dexterity for manipulating work materials; repetitive motion; proficiency in reading, writing and speaking English. Ability to respond to safety signals, such as those generated by forklifts.
TRAVEL:
None
Cosmax NBT USA is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, protected veteran status, or disability.
Equal Opportunity Employer M/F/Disability/Veteran