Customer Service Representative

The Customer Service Representative performs a wide variety of tasks related to supporting warranty operations conducted in the field.

RESPONSIBILITIES

• Review, document and process all warranty service and field ticket requests received through perryhomes.com, regular mail, fax, email or certified mail.
• Ensure all warranty service notifications are distributed to the appropriate personnel in the field and at the General Office as necessary.
• Maintain the electronic document library containing all customer service request related documents for each address.
• Assist homeowners and construction personnel in resolving warranty service related issues.
• Upon notification from the field, properly close out registered customer service requests.
• For all warranty concerns addressed outside the normal warranty service process, ensure the appropriate Project Manager, Division President, and Vice Presidents are informed.
• Assist the Legal Department and Operations Department with retrieving historical warranty information on an address when requested.
• Collect and register homeowner's contact information for warranty and survey purposes as needed.
• Process invoices and payment requests, and provide purchase order numbers to field.
• Clarify and resolve invoice discrepancies by reviewing with Construction and vendor.
• Process back charges and ensure each back charge is documented properly.
• Work with Purchasing Payroll Assistants and Accounts Payable to resolve invoicing issues.
• Responsible for monthly mail outs.
• Conduct warranty survey calls.
• From time to time must complete projects with short notice in extreme time constraints.

JOBCOMPETENCIES

• Communication/Building Relationships
• Customer/Client Focus
• Attention to Detail
• Time Management

QUALIFICATIONS

• High School Diploma or equivalent required; college degree preferred.
• Requires at least 3 years of relevant customer service experience, preferably in the building industry.
• Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.

FULL BENEFITS PACKAGE

• Health, Dental & Vision
• 401(k)
• Life, Short-Term and Long-Term Disability Insurance
• Holidays
• PTO Leave
• New Home Discount
• Perry Homes Family College Fund
• Talkspace
• Pet Discount Program

Perry Homes is closely following the Coronavirus Disease (COVID-19) and implementing processes that promote candidate and employee safety. Out of an abundance of caution, our interviewing process will now be held virtually via Microsoft Teams.

***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

Perry Homes is an Equal Opportunity Employer