Customer Service Representative

Identiv is seeking a Customer Service Representative to join our current team of 4 CSRs. As a Customer Service Representative, you will support our customer base directly through conversations and indirectly through creating and maintaining documentation. This is a low-volume call environment that requires heavy data entry and accuracy.

Here is what a typical day on our team looks like:

• Log into the phone queue for coverage first thing in the morning
• Log in and check your emails
• Follow up on orders that are on hold and/or on prepaid terms
• Process credit card orders for prepaid customers
• Review and pull orders from a shared queue to ensure orders are entered and approved accurately
• Review the customer queue to either answer inquiries or route them to the appropriate internal team
• Collaborate with internal teams and maintain communication
• Assist customers with placing their orders and entering the orders into the order entry system
• Coordinate with other internal departments to obtain information needed to accurately process customer orders and respond to customer inquiries
• Process RMA's and respond to return/warranty issues
• Verify all aspects of the items ordered including researching customer status as needed
• Exhibit professional and courteous telephone/email demeanor, accuracy, and adherence to Identiv company policies and practices
• Handle other tasks as assigned

Essential Functions:

• Assist customers with placing their orders and entering the orders into the order entry system
• Coordinate with other internal departments to obtain information needed to accurately process customer orders and respond to customer inquiries
• Process RMA's and respond to return/warranty issues
• Verify all aspects of the items ordered including researching customer status as needed
• Exhibit professional and courteous telephone/email demeanor, accuracy, and adherence to Identiv company policies and practices
• Handle other tasks as assigned

Requirements

• Basic Math Skills
• Excellent interpersonal skills
• Proficient with Microsoft Office
• Ability to type 40 words per minute
• Excellent oral and written communication
• Excellent prioritization and organizational skills
• Strong attention to detail and accuracy while completing tasks

Benefits

At Identiv, we believe in the importance of pay equity. Your base salary is an important part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your salary/compensation will be determined based on factors such as geographic location, skills, education, and/or experience.

In the spirit of pay transparency, the hourly compensation rate for this position is $22 to $25 an hour.

Total compensation package includes:

• Competitive Base Pay
• Fidelity 401(k) + Company Match
• 10 Company Paid Holidays
• Medical, Dental, & Vision Insurance
• FSA/HSA
• Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans
• A range of discounted products and free services

Identiv recommends those who feel they may be overqualified or out of range to apply as accommodations may be up leveled for an extraordinary candidate.

We believe in the importance of hiring the finest qualified people, and to that end, and being mindful of our responsibilities to our employees and customers, all offers of employment are contingent upon the results of a confidential pre-employment background check. Identiv is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Identiv will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Identiv, Inc. abides by the requirements of 41CFR 60-300.5(a) and 60-741.5.