Customer Service Representative

About Us

KlearNow.AI digitizes and contextualizes unstructured trade documents to create shipment visibility, business intelligence, and advanced analytics for supply chain stakeholders. It provides unparalleled transparency and insights, empowering businesses to operate efficiently.

We futurize supply chains with AI&ML-powered collaborative digital platforms created from ingesting required trade documentation without the pain of complex integrations.

We achieve our goals by assembling a team of the best talents. As we expand, it's crucial to maintain and strengthen our culture, which places a high value on our people and teams. Our collective growth and triumphs are intrinsically linked to the success and well-being of every team member.

OUR VISION

To futurize global trade, empowering people and optimizing processes with AI-powered clarity.

YOUR MISSION

As part of a diverse, high-energy workplace, you will challenge the status quo of supply chain operations with your knack for engaging clients and sharing great stories.

KlearNow is operational and a certified Customs Business provider in US, Canada, UK, Spain and Netherlands with plans to grow in many more markets in near future. 

Summary: We are looking for an energetic self-starter who is passionate about solving problems, exceeding customer satisfaction and helping customers be successful. As a Customer Service Representative (CSR) you will be responsible for addressing and following through on all requests from KlearNow customers. This is a high-profile customer-facing role requiring outstanding communication skills. In addition, the role requires the ability to coordinate with cross-functional teams, aiming to drive customers to value. The ideal candidate is persistent and results oriented, with strong communication and problem-solving skills.

Responsibilities: 

·      Address all incoming queries from customers and assign to respective teams

·      Track, follow-up and respond on reported issues 

·      Follow-up on document request escalations to ensure timely filing of customs release

·      Exceed customer satisfaction and expectations set within KlearNow SLAs

·      Create internal and external reports for all customer reported issues

·      Be an expert on KlearNow products, features and functions

·      Work closely with customer success, engineering and operations teams

Requirements:

·      3-5 years of Customer Service or Customer facing experience

·      Excellent communication and problem-solving skills with fluency in English

·      Working knowledge of Zendesk or other customer service tools is a plus

·      Supply Chain or Customs Clearance industry experience is a plus

·      Able to work in shifts, specifically night shifts

·      Able to work in a hyper-growth, fast paced start-up

Join our vibrant and forward-thinking team at KlearNow.ai as we continue to push the boundaries of AI/ML technology. We offer a competitive salary, flexible work arrangements, and ample opportunities for professional growth.

We are committed to diversity, equality and inclusion.

If you are passionate about shaping the future of logistics and supply chain and making a difference, we invite you to apply.