Customer Service Representative

Be a part of an international language service provider!

We are a company seeking motivated individuals to assist us in providing excellent services for our clients.

You do not need to be bilingual to apply.

We are looking for talented, energetic, and friendly individuals to help us provide the best services possible to our clients. We are a provider of language services in over 300 languages and need agents to help connect our English-speaking customers with interpreters. Our remote agents are responsible for connecting Hospitals, 911s, Insurance companies, etc. to the languages their clients may speak.

Our call environment is fast-paced and extremely diverse.

General duties of the Customer Service Representative:

*Receive inbound calls from a wide variety of clients requesting to be connected to an interpreter.

*Collect required and accurate data from the requester to process the call timely and professionally.

*Contact available interpreters, follow call handling script and connect the requested language to the requester.

Available Set Shifts In Pacific Time:

Thursday - Monday 11:00 AM - 7:30 PM PDT

Friday - Tuesday 5:30 AM - 1:30 PM PDT

Monday -Friday 7:30 AM - 4:00 PM PDT

Monday -Friday 8:00 AM - 4:30 PM PDT

Monday -Friday 9:00 AM - 5:30 PM PDT

Your cover letter must indicate which shift you are applying for. Responses that do not indicate a shift will be immediately disqualified.

No Phone Calls Please

Requirements

Must have your own personal computer, operating Windows 10.

Must have high-speed internet. Ping: 100 ms or lower*, Download: 25 Mbps or more, Upload: 5 Mbps or more

Must have quiet working space, no background noise.

Must be able to type 45 WPM.

Must have High School Diploma / GED.

Must have at least 1-year call center/ work from home experience.

Interview Requirements:

Must be on Zoom Video for the first interview.

Must be at the computer you plan to work from if offered the position.

Must be prepared to do a speed test on your internet connection.

Benefits

Starting wage $15.00 - $16.00 Per Hour

Medical / Dental / Vision

401K Option

Sick Leave

Vacation