Customer Service Representative

Time Doctor empowers individuals to achieve their best performance, no matter where they work. With a worldwide, distributed team spanning 31 countries and over 280,000+ active users who swear by our product's ability to enhance visibility, profitability, and employee engagement. 

As one of the most premier companies, we are notorious for providing our renowned clients with superb customer support. Here, we listen to everyone and welcome their input. We succeed as a team, placing our telecommunication clients at the top of everything we do. Thanks to our Customer Service Representative team, we are able to create value, maximize services, and improve overall business performance for our clients!

Our devoted Customer Service Representative team sets us apart from our competitors. Their authentic, personable demeanor quickly transpires to potential customers and is without a doubt why we exceeded our client’s sales expectations. We are projecting to transcend our profit margins even further in the upcoming years. We are actively looking for positive, enthusiastic candidates to join our Customer Service Representative team!

Primary Responsibilities of the Customer Service Representative:

• Assist customers firsthand with a genuine, engaging nature to enhance their purchasing experience, increasing customer satisfaction, and customer retention
• Identify, troubleshoot, and resolve customer’s conflicts by providing optimal sale solutions based on their needs and concerns
• Oversee sales transactions to ensure they are completed correctly, and installation dates placed promptly
• Act as a liaison between our existing internal clients and their potential new external customers by being the direct point of contact that ensures the satisfaction of the customer’s new services
• Retain product knowledge by actively participating in ongoing training and development workshops with our fellow customer service and sales team
• Collaborate with fellow customer service associates and sales team to determine the most effective way to generate and increase revenue and services for our clients

Customer Service Representative Skills Preferred:

• Excellent active listening and effective empathetic communication
• Quick-learner and exceptional at problem-solving and critical thinking
• Self-motivated and capable of operating in intense, fast-paced dynamics
• Team-spirited and flexible in working independently or in a team
• Desire to partake in professional development and has a growth mind-set

Basic Qualifications We Look For In A Customer Service Representative:

• High School Diploma or comparable certification
• Bachelor’s Degree in Communications or Business Management preferred
• Experience in customer service, sales, or retail
• Reliable Transportation
• Flexible availability

Job Type: Full-time, Part-time

Pay: $26.89 - $35.00 per hour

Expected hours: 40 per weekBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1-3 years (Required)

Work Location: Remote