Customer Service Representative

PEAK6 InsurTech knows that technology rules just about everything, which is why we wanted to bring insurance to the 21st century. We threw the rule book out the window and are forging our own path in the industry, and we want you to join us.
Joining PEAK6 InsurTech won't lead you to just a job, it will lead you to a true career path. We value our employees, understand their career aspirations, and support them in their goals by making sure they have opportunities to develop and advance in a multitude of ways. At its heart, PEAK6 InsurTech, along with our subsidiaries We Insure and Team Focus Insurance Group, is focused on epic innovation and trail-blazing technology to serve our customers and partners better. Learn more about joining and growing in our future-focused environment - and being epic with us!
Job Summary: Provide exceptional customer service utilizing the telephone; responding to the questions and concerns of client's policyholders and insurance agents.
Duties/Responsibilities:

• Effectively respond via telephone to concerns of both internal and external customers
• Model ethical behavior and execute job responsibilities in according with client's trainings, standards and information protection policies

• Utilize multiple processing systems which includes accessing tools and resources within client's platform.
• Perform specialized functions and projects in accordance with departmental rules and regulations
• Act as the caller's advocate via the telephone to ensure the caller's concerns are addressed
• Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.
• Gather, organize and forward information to other areas for handling or consideration

• Process changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures

Required Skills/Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent telephone and verbal communication skills

• Ability to obtain, organize and present information and ability to handle multiple tasks as assigned
• Working knowledge of production systems

Education and/or Experience:

• High School Diploma or GED required; associate degree preferred.

• One (1) to two (2) years of customer service experience; or equivalent combination of education and experience.
• Call center experience preferred

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements: While performing the duties of this job, the employee is frequently required to stand; walk; talk and hear over the telephone; sit for extended periods of time; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Why join the PEAK6 InsurTech Team?
The PEAK6 InsurTech Difference:

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account
• Competitive Salaries
• 401K Match
• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Short and Long-Term Disability
• Employee Support Programs, Including Mental Health
• Tuition Reimbursement
• Matching Charitable Gift Program
• Lucrative Referral Program
• Commuter Benefits
• Flexibility: Remote and Hybrid Opportunities Available

Founded by PEAK6 Investments in 2021, PEAK6 InsurTech began with the vision to challenge the status quo of the insurance industry and to revolutionize it. Along with our subsidiaries We Insure and Team Focus Insurance Group, we know it's not about the corporation, it's about the people. At its heart, PEAK6 InsurTech focuses on developing and implementing innovative technology and processes to serve its customers better. Whether propelling the insurance industry to run more efficiently or bringing together diversified businesses that span the entirety of the insurance lifecycle, PEAK6 InsurTech is dedicated to democratizing insurance and giving customers the power to choose.