Customer Service Representative

A Customer Service Representative is expected to work with our clients by promoting the highest level of service and professionalism. We work with a wide array of clients who rely on the highest quality of service and dedication. Customer Service Representatives are expected to project a positive company image and experience through phone interaction. They should support interactions with customers through multi messaging campaigns such as email, mail, phone, task systems, and chat systems. These interactions should be coordinated and real time. Representatives are also expected to acquire an in depth understanding of the entire merchant processing industry as well as the entire transaction cycle.

Responsibilities:

• Communicate with clients via phone, email, chat, and tickets.
• Assist customers with navigating our website, statements, contracts, orders, and billing inquiries.
• Utilize strong problem-solving and people skills to ensure first call resolution.
• Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken.
• Thoroughly document inquiries and outcomes for accurate tracking and analysis.
• Receives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely manner.
• Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment.
• Must be flexible in work hours for 24/7 Call Center needs.
• Demonstrate exemplary performance & attendance.
• As a Support Representative, you will occasionally be called upon to perform other duties not included in this job description.

Qualifications:

• Exceptional time management and a strong sense of personal accountability.
• Comfortable communicating with all departments in the company.
• Comfortable communicating with our sales force and technicians.
• Highly organized with great attention to detail.
• Passion for high performance and efficiency.
• Comfortable with constant mathematical calculations.
• Confident navigating and using Google sheets and excel.
• We will be interviewing applicants to determine candidates based on Shift4 knowledge, prior experience, and management ability.