Customer Service Representative

WHO WE ARE: Identiv's products, software, systems, and services address the markets for physical and logical access control and a wide range of RFID-enabled applications. Customers in the government, enterprise, consumer, education, healthcare, and transportation sectors rely on Identiv's access and identification solutions. Identiv's mission is to secure the connected physical world: from perimeter to desktop access, and from the world of physical things to the Internet of Everything.

POSITION DESCRIPTION: This role will be responsible for placing incoming customer orders, approving existing sales orders, processing RMAs and resolving customer questions and issues over the phone and via email. This CSR is a liaison between our customers and the company, assisting with orders, returns and other queries. Strong focus on details and accuracy.

ESSENTIAL FUNCTIONS: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Specific duties include, but are not limited to:

• Assists customers with placing their orders and enters the orders into the order entry system.
• Coordinates with other internal departments to obtain information needed to accurately process customer orders and respond to customer inquiries.
• Processes RMA's and responds to return/warranty issues
• Verifies all aspects of the item(s) ordered including researching customer status as needed.
• Exhibits professional and courteous telephone/email demeanor, accuracy and adherence to Identiv company policies and practices.
• Handles other tasks as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• High School Education required or GED. College or an Associate degree is preferred
• Minimum of 1-2 years of customer service or sales experience
• Experience in the software industry is preferred

LANGUAGE ABILITY:

• Excellent interpersonal skills and ability to conduct business with customers in a courteous manner.
• Excellent writing skills.

MATH ABILITY:

• Basic Math Skills

REASONING ABILITY:

• Strong focus on details and accuracy.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations

REQUIRED/DESIRED COMPUTER SKILLS:

• Ability to type 40 words per minute and has general knowledge of Microsoft Office. NetSuite and Salesforce.com experience is a plus.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities
• 40-hour work week. Some potential OT requirements, especially at Month/Quarter end.

TRAVEL: N/A

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to sit and occasionally required to stand and walk
• The employee must be able to occasionally lift and/or move up to 10 pounds

OTHER DUTIES:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits

Competitive Base Pay

Medical, Dental, Vision, Vanguard 401(k)

PTO, Holiday, Sick Pay

Supplemental Life Insurance, AD&D Insurance, FSA Medical, and Dependent care plans

We believe in the importance of hiring the finest qualified people, and to that end, and being mindful of our responsibilities to our employees and customers, all offers of employment are contingent upon the results of a confidential pre-employment background check. Identiv is committed to equal employment opportunities.

Identiv, Inc. abides by the requirements of 41CFR 60-300.5(a) and 60-741.5