Customer Service Representative

REPORTS TO: Office Manager PRIMARY DUTIES AND RESPONSIBILITIES: • Answer the phones. • Respond to all forms of service requests and inquiries. • Enter service requests into Service Titan as they come in. • Print Service Titan work orders for clients without email addresses and mail to customer • Updating customer information in Service Titan as required • Processing of credit card transactions • Assist with bulk email blasts • Cover dispatch when the dispatcher is at lunch or on vacation. • Offer and sell PSAs • Convert Google add word and other marketing calls to service calls. • Assist with Dispatch on any needed tasks • Mailing out of monthly residential maintenance agreement renewals • Contacting customers for service agreement renewals, payments, etc. • Any other duties asked by office personnel in order to keep the company running smoothly and efficiently Qualifications: • Service Titan Experience Preferred (but not required) • Quick Learner • Able to Multi-task • Good listening skills • Personable • Shows initiative • Dependability • Physically capable of sitting in a desk chair for long hours. Possible Saturday's based on rotating schedule (During Summer Months Only) 8:00 a.m. to 2:00 p.m.