Customer Service Representative

Plexus Worldwide is a leading direct-sales company founded in Scottsdale, Arizona, where it remains a top employer and economic driver. For the past 14 years, Plexus has been focused on igniting hope, health, and happiness, through their science-backed nutritional products and skincare, as well as an exciting home-based entrepreneurial opportunity.

As a 5-time Best Places to Work winner, the company enjoys a strong organizational culture and has a deep commitment to giving back to communities in need.

The Customer Service Representative is responsible for handling inbound inquiries from Ambassadors, customers and potential customers. The representative is expected to answer questions and resolve any issues presented by the Ambassador or customer in a prompt and professional manner. The representative will enhance company relations with Ambassadors and customers by establishing a relationship and developing rapport. The call types will include general, orders, and product information.

Job Duties:

• Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
• Determine the correct course of action to resolve customer's issues consistent with company policies and procedures.
• Respond to inquires in a pleasant and professional manner setting the expectation and first impression regarding the quality of service that can be expected from Plexus including striving for first-time resolution.
• Draft written correspondence displaying knowledgeable, professional, and grammatically correct responses.
• Effectively communicate current company promotions, events, and contests to Ambassadors.
• Meet or exceed department quality and service metrics.
• Serve as an example of Ambassador Relations desired behavior and job performance.
• Commit to working together as one team, exceed service expectations by developing positive relationships and treat others with value and respect...always.
• Exhibit an honest and committed effort to delivering as promised, never compromising quality.
• Achieve individual and team goals. Meet deadlines with the resources provided and never compromise ethical standards.
• Seek opportunities for personal and professional development. Attend all company required training and actively participate in development conversations with managers.
• Contribute to the overall growth and success of Plexus by embracing the Plexus core values:
  • We are One Plexus.
  • We are accountable.
  • We get the job done right.
  • We empower others.

Minimum Qualifications:

• High school diploma or equivalent
• 1 year of customer service or administrative support in a service industry. Basic to intermediate computer skills.

Preferred Qualifications:

• Associate's degree in Business, Communications or related field.
• 2 years of customer within a call center environment. Intermediate computer skills including Microsoft office proficiency and use of MLM software. Fluent in English and Spanish/French.

Benefits:

• 100% company paid medical, dental and vision for Employees.
• 401k program with a company match and immediate vesting.
• Quarterly bonuses based on company profitability.
• Weekly drawings for gift cards and cash.

Thank you for taking the time to apply for an opportunity with our One Plexus team! If you had any issues during the application process, please contact us directly.

[email protected]