Customer Service Representative

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Ensure exceptions are monitored and actioned timely
• Ensure accurate and timely client and vendor billing
• Track and trace Drayage Management and/or Air Import files as required
• Ensure timely clearance and delivery of freight to customer for Import shipments
• Ensure documents are sent to customer or broker for customs purposes in a timely manner
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
• Meet KPI standards, as per the company’s procedures
• Understand department process flow, constantly looking for areas of improved efficiency
• Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
• Overseas communications, timely responses to emails and requests (internal and external)
• Ensure all customers' standard operating procedures are followed and updated

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of air and ocean documentation process a plus
• Understanding of Final mile drayage process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Proficient with Microsoft Office (Excel, Word, PowerPoint)

Additional Information

Expected salary: $24-$27/hour

All of your information will be kept confidential according to EEO Guidelines.