Customer Service Representative

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Healthcare Customer Service Representative serves as communication resource for Kaiser Permanente Washington members, staff and medical teams accessing services through a centralized call center. This includes answering and directing calls in a timely, accurate and professional manner. Understanding the role of overhead paging systems and responding to code calls while being proficient in all team functions.

Responsibilities:

May be responsible for one or more of the following:

• Answer multiple incoming phone lines
• Experience with heavy call volume and rapid response time during normal business hours
• Obtain necessary information and transfers callers to correct extensions
• Answer two dedicated paging lines to manage physician on-call requests
• Document paging and hospice calls to meet compliance standards
• Provide information to callers as appropriate
• Respond quickly and accurately to emergency situations
• Dispatching of emergency personnel/emergency code calls
• Perform overhead paging as needed
• Maintain confidentiality, security, and integrity of patient and organizational data
• Update and maintain resource manuals
• Perform special projects as required

Requirements:

• High school diploma or general education degree (GED) required. College degree preferred
• 3+ years related work experience helpful
• Familiarity with healthcare call center operations helpful but not required
• Ability to manage multiple priorities with high flexibility and rapid response time
• Detail oriented, exceptional organizational and follow-through skills
• Strong interpersonal skills and problem-solving ability
• Outstanding written/verbal communication skills, including grammatical/spelling accuracy
• Proficient in Word, Excel, and Outlook
• Ability to prioritize and demonstrate excellent time management
• Proven record of providing excellent internal and external customer service

Benefits:

JLL offers competitive wages and benefits to eligible employees, including:

• 401(k) plan
• Medical, Dental &Vision Insurance
• Paid Time Off and Company Holidays
• Executive Benefits
• Parental Leave Pay
• Short and Long Term Disability Leave

#LI-AN1

Benefits:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

• 401(k) plan with matching company contributions
• Medical, Dental & Vision Care
• 6 weeks of paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible Work Arrangements may be available
• Executive Benefits

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.