Customer Service Representative

Company Description

With Growth Comes Opportunities! We Are Growing!

Cutera is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. We are a fast-paced, high-tech medical device company looking for the right person to help grow our business and reap the rewards of doing it! We hire the best people and provide them the best comp and benefits to help improve their lives. Read more at www.cutera.com

Our Company’s technology enables physicians to provide advanced solutions for a broad range of medical aesthetic applications including improving the skin’s appearance through the treatment of superficial benign vascular and pigmented lesions, hair removal, improvement in skin laxity and wrinkles, and body contouring and sculpting.

The successful candidate will have the opportunity to work with innovative, best-in-class laser and body system technology with a variety of customers within the aesthetics industry.

Job Description

Travel Requirements:

• This position will require business travel, at an estimated 20% max. There may be the requirement to travel cross territories (when required) at short notice.
• There will be a requirement for office working this role, Brussels based, approximately 3-4 days per week.

Position Summary:

This role reports to the Customer & Logistic Manager Europe and has close cooperation with Sales & Service to ensure strong coordination of all logistic activities. The role is responsible for managing all aspects of sales & service throughout our supply chain and providing support to our European/Local Sales & Service teams.

Duties and Responsibilities:

• Receiving and processing purchase orders (Sales, Service & consumables)
• Verifying orders, including customers' personal information and payment details.
• Reporting any sales stock inventory issues to management.
• Managing and maintaining sales, service & demo stocks.
• Managing and maintaining pricing.
• Contacting customers by phone or email to answer queries and obtain missing information.
• Supporting service activities in offering service contract and preventive maintenance
• Maintaining and updating sales, service and customer records via salesforce.
• Compiling/supporting monthly sales & service reports.
• Liaising with the logistics department to ensure timely delivery & visibility.
• Supporting sales and service teams with demo and loaner assets logistic and managing contract follow-up, offers/quotes and set-up, coordinating this with the Field Service Engineers planning activity.
• Placing orders for system stock, quarterly sales order, service order and consumables.
• Expediting orders through internal liaison.
• Directing feedback from customers to relevant departments as appropriate.
• Supporting sales & service with other administrative and ad-hoc tasks, as required and if requested.
• Contributing to the continuous improvement of processes and procedures.

Qualifications

Position Requirements:

• Bachelor’s degree or proven equivalent work experience.
• Customer Service experience is required, international exposure preferred.
• Ability to multi-task and manage multiple priorities is essential.
• Proficiency in MS Office software: Word, Excel, PowerPoint, and Access.
• Flexible and independent individual with an entrepreneurial spirit and can-do attitude.
• Business proficiency in English is a must; additional European language is a strong plus.
• Strong influencing and communication skills, with ability to adapt in a fast-growing environment.
• Excellent time management, organisation and prioritisation skills.
• Experience with SalesForce or a similar system is preferred but not essential.

Additional Information

All your information will be kept confidential according to EEO guidelines.