Customer Service Representative

Customer Service Representatives will own remote support. To be successful in this role, you must have a bias for action, be solution-oriented and customer service obsessed.  We do expect this role to report directly to our Austin, TX HQ on a daily basis, at least to start. Customer Service Representatives are the “experts” in everything related to the robotic forklift remote support function.  They will provide Tier 1 support on any calls, emails or customer portal tickets before escalation to any of the Engineering, Support and Field Service teams. 

• 4 year degree or five to seven years related experience and/or training; or equivalent combination of education and experience
• Detail oriented and observant
• Responsible and reliable
• Ability to work independently with good judgment
• Strong communication skills
• Ability to work evenings and weekends, if necessary
• A willingness to take personal responsibility for problem solving
• Professionalism and integrity to communicate and work with employees at all levels of the organization
• High degree of personal integrity and a willingness to accept accountability

• Jira ticket management system experience
• Warehouse and/or robotic experience
• Call center experience
• Technical support experience

• Provide advanced remote support as tier 1 support before escalation to tier 2. 
• Maintain and archive customer site data 
• Work closely with the Operations Manager/Customer Success.
• Ability to represent the company in a professional way at our current and future customer sites
• Excellent face to face communication skills
• Proficient understanding of robotic forklift’s capabilities and limitations
• Familiar with common warehouse workflows, metrics and requirements
• Troubleshooting common software and hardware issues

• Work with robots every day
• Experience rapid career growth inside a rapidly growing startup
• Build relationships with key customers in warehouse automation
• Enjoy competitive salary 
• Fully-paid health care and unlimited PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We make robots that work.

We envision a world where robots serve as a human multiplier for dull and dangerous work. The warehousing industry, our initial area of focus, sees more than 52,000 cases of injuries every year in the US. Our first product is an automated trailer unloader that quickly demonstrates measurable value to our users by both improving efficiency while also increasing safety.

By empowering people to do more with less, we can help grow the economy, create better-paying jobs, and generate revenue to fund social services. 

With runway to go the distance, join our mission-driven team as we grow our customer-facing deployment operations team.