Customer Service Representative

Job Family:

Patient Account Representative

Travel Required:

None

Clearance Required:

None

What You Will Do:

- Entry-level professional focused on routine delivery, requiring little to no prior experience

- Relies on detailed instructions or standard procedures to accomplish tasks and solve problems

- Tasks consist of routine or well defined, with standardized solutions

Organization Impact & Communication

- Follows specific instructions and guidelines to deliver on routine day-to-day objectives within job area

- Tasks consist of routine or well defined, with standardized solutions

- Communicates information that requires little explanation or interpretation

Innovation & Complexity

- Entry-level professional focused on routine delivery, requiring little to no prior experience

- Uses detailed verbal or written instructions or standard procedures to accomplish assigned tasks and goals

- Problems faced are minimal, refers issues to higher levels within the department or the appropriate functional area

Leadership & Talent Management

- Relies on detailed instructions or standard procedures to accomplish tasks and solve problems

- Works under significant, close supervision

Knowledge & Experience

- Typically requires a high school diploma and 0-2 years of prior relevant experience; some roles may require vocational or technical education (Relevant experience may be substituted for formal education)

What You Will Need:

• High school diploma or GED
• Exceptional phone and customer service skills
• Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills

What Would Be Nice To Have:

• 1 - 3 years related or general knowledge of payor-specific or medical specialty billing
• Dialer experience preferred Due to our contractual requirements, to be eligible for this role
• Bilingual (English/Spanish) preferred
• You must be fully COVID-19 vaccinated at time of hire. - SHIFTS are 8-5. 9-6, 10-7 and 11-8. Must be able to work these hours.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.