Customer Service Representative

Why Work at Banner?

For over 50 years, Banner Engineering has been at the forefront of industrial automation, and our products are relied on for solutions within factory automation, robotics, material handling & logistics, and emerging areas such as Industrial Internet of Things (IIoT). Banner's advanced sensor technologies (optical, radar, laser, and ultrasonic), machine safety systems, condition monitoring products, and intelligent lighting solutions are used by Fortune 500 companies and industry leaders worldwide. Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

Pay and Benefits

Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:

• 401(k) with match
• Student Loan 401(k) match program
• Medical, Dental, and Vision Insurance Plans
• HSA (Health Savings Account) with company contribution
• Flexible work hours
• Life Insurance
• Paid Parental Leave
• Pet Insurance
• Paid Time Off (PTO)

*Please note some career sites assign estimated compensation ranges that may not accurately reflect what is offered by Banner Engineering.

Position Summary

The Customer Service Representative provides an initial point of contact for representatives, distributors, and direct customers to resolve inquiries which include, but are not limited to: tracking shipments, expediting deliveries, preparing sales agreements, checking product availability and answering basic questions about products.

This position reports to Customer Care Manager.

According to the FLSA (Fair Labor Standards Act), this position is classified as:

• Non-Exempt

What You'll Be Doing

• Providing high quality support and a great customer experience by creating and nurturing relationships with customers and channel partners
• Managing multiple priorities simultaneously including phone calls, order entry, email, and responding to sales team member questions/requests
• Receiving and processing orders from customers and channel partners for shipment from designated manufacturing plants
• Obtaining and extracting order information and provide customer service management with the data
• Providing information concerning product availability and pricing
• Collaborating with Applications Engineers, Area Sales Managers, Business Development Managers, etc. to assist the customer in any way possible
• Other duties as assigned

What You Bring to the Table

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

Required

• High school diploma or equivalent
• 2 or more years of experience in a customer service role
• Experience using basic office equipment in a professional setting (i.e. personal computers, multiple-line telephones, copy machines)
• Experience using multiple sources for research
• Intermediate knowledge and experience using Microsoft Office Suite programs
• Ability to work collaboratively and communicate effectively

Preferred

• Experience working with end-users, manufacturers' representatives, distributors and sales managers preferred
• Post-secondary education preferred
• Call center experience a plus
• Knowledge of Oracle Enterprise Resource Planning (ERP) System
• Familiar with the Return Merchandise Authorization (RMA) process

What to Expect at Work

Physical Demands

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities.

• Sit for up to 8 hours per day
• Exposed to a computer screen for up to 8 hours per day
• Utilize a computer mouse, keyboard, computer, and other standard office equipment
• Required to talk or hear frequently

Working Environment

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.

• Corporate office environment - indoor and climate-controlled

This job description reflects management's assignment of key responsibilities;It does not prescribe or restrict the tasks that may be assigned.

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