Customer Service Representative

Introduction
Client satisfaction will be your ultimate goal in this role.  As a customer service representative you will be on the front line serving our customers.  You’ll be the technical resource and point person interacting with clients vendors and senior management to identify and resolve complex technical problems. If solving problems and helping others succeed excites you let’s talk!

Your Role and Responsibilities
System Services Representative
This role is responsible for on-site installation maintenance and repair of IBM Multi-Vendor Systems (including the Support as a Service vendors like Lenovo NetApp Teradata Cisco and others) and components including hardware networking products and associated firmware. They are the onsite technical interface to clients for the completion of onsite tasks. They deliver the services as required by the client. They support clients with preventive maintenance basic configuration and perform service activities such as systems assurance installation planning account management systems-level problem determination and discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery technical support and operational services for the client account(s). They have a thorough understanding of and are able to articulate IBM’s technical support strategy.

Required Technical and Professional Expertise
Dependable Transportation the ability to lift 28 Lbs chest high with or without reasonable accommodation. Must be self starter and have a strong drive for success.

Preferred Technical and Professional Expertise
Technical experience with Support and Repairs Lenovo Cisco Lexmark Dell…. MS Windows Linux