Customer Service Representative

Located in Westlake Village, CA (Full-Time In Office)

Caldera Medical’s Mission - To Improve the Quality of Life for Women!

Caldera Medical is seeking an outstanding Customer Service Representative to provide stellar service to our customers. The Customer Service Representative (CSR) will primarily support daily sales order processing, respond to phone calls and general email inquiries from customers, and process customer claims and customer reporting.

Duties and Responsibilities:

• Order processing: manual keying order, web order entry, and other system orders to process. These include Sales Orders, Returns, and Credit Memos.
• Provide customer service coverage over the phone and email, answering order questions and resolving issues.
• Assist with questions originating within Manufacturing in relation to orders, deliveries, and product information.
• Provide backup support to other team members in the Customer Service Department

Required Knowledge, Skills, and Abilities:

• High School Diploma
• 2+ Years of Administrative (Clerical or data entry) Experience
• Strong working knowledge of Microsoft Office applications (Excel, Outlook, Word, etc.)
• Able to work a flexible schedule and early morning hours to accommodate East Coast customers
• Proficient in using (Dynamics 365, Salesforce) for managing customer data and relationships.
• Strong knowledge of ERP systems (Oracle, NAV)

Preferred Knowledge, Skills, and Abilities:

• Manages timelines; deals effectively with pressure
• Prioritizes work activities; plans and stays organized in order to meet commitment and productivity standards of day-to-day process requirements
• Able to work independently with limited supervision
• Highly detail-oriented individual
• Basic analytical and Excel skills
• Good communication skills, both written and oral
• Ability to effectively relate to and communicate with people at all levels of the organization, including supply chain partners

Other Necessary Skills & Key Attributes

• Takes initiative and seeks increased responsibilities
• General understanding of sales order management, including logistics and general warehouse operations
• Positive attitude and team player
• Problem-solving and decision-making skills

Competitive Compensation, Comprehensive Benefits, and more!

• Full-Time position
• Medical and Dental Benefits – 75% paid for employee and family members
• Vision Coverage
• 401(k) with 4% matching contributions after 90 days of employment
• Basic Life and AD&D
• Unlimited Vacation Policy
• 10 paid holidays - including your birthday!

Hear it from our very own! Learn more about Caldera on Glassdoor

Caldera Medical is an equal opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran's status (including protected veterans, as may be required by federal law), sexual orientation, gender identity or any other category protected by law.