Customer Service Representative

Overview: Headquartered in the heart of Los Angeles, is one of the largest producers and dairy distributors in Southern California. Our service area extends from San Fernando to San Diego counties, California and Las Vegas, Nevada. We specialize in sourcing and distributing the best quality of fresh produce, eggs, dairy products, and specialty grocery items. Worldwide Produce provides customers with the best products, customer service, and fast deliveries. Whether you are a single-family restaurant or a corporate chain, we stop at nothing to ensure that your needs are met. We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Benefit Offerings for Active Employees: We provide competitive Medical/Dental/Vision and Life Insurance plans. Sick, Vacation, and Holiday Pay 401K & ROTH retirement savings programs with an Employer Contribution. Discount Programs such as work boots and warehouse apparel. Fun employee appreciation events every quarter Employee Referral Programs, earn $500-$1000 per hired referral Job summary: Customer Service Representatives are dynamic contributors who are responsible for handling customer calls, input and process orders, and provide accurate information about products, services, and delivery methods. Essential Responsibilities Include, but Not Limited To · Provides timely and accurate information to incoming customer order status and product knowledge requests · Processes customer orders/changes/returns according to established department policies and procedures · Works closely with the credit department to resolve disputed credit items · Provides timely feedback to the company regarding service failures or customer concerns · Partners with the sales team to meet and exceed customer’s service expectations Schedule: 5 days per week; must be open to working on holidays/weekends. May be expected to work 6 days a week. Shifts start at 2:00 PM – 10:30 PM Pay to start at $18.00 per hr. Qualifications: · Prior customer service experience via phone/ call center, but willing to train the right person with a great attitude! · Professional and courteous phone etiquette, a must · Prefers AS400 experience, but willing to learn a phone system. · Able to work flexible hours and days as required by the customer’s needs · Ten key by touch · Advanced MS Office Outlook and Excel working knowledge · Spanish bilingual · Produce knowledge a big plus · Ability to pass a pre-employment physical and drug test Supplemental Information This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with the information from each new employee's Form I-9 to confirm work authorization. Worldwide Produce is an Equal Opportunity Employer. Work Remotely • No Job Type: Full-time Pay: From $20.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance Shift: • 10 hour shift • 8 hour shift • Night shift Education: • High school or equivalent (Preferred) Experience: • Produce: 2 years (Required) • Customer Service: 2 years (Required) Language: • Spanish (Required) Work Location: In person