Customer Service Representative

The customer service representative provides insurance service support to our transportation clients by answering incoming calls, processing correspondence/requests, and communicating with carriers. Job Description: • Answer inbound calls to service insurance policies including but not limited to: answering policy questions, process endorsement changes, handle cancellation requests, taking policy payments, providing requested documentation, etc. • Make outbound calls to complete customer or carrier insurance requests. • Sets priorities and manages workflow to ensure efficient, timely, and accurate process of transactions adhering to the standard operating procedures • Accurately document all transactions • Strong ethical values and integrity • Maintain regular and punctual attendance • Work cooperatively with others Job Level: This position is entry level with significant growth potential for high performers. Required: • Demonstrate excellent customer service skills and ability to effectively troubleshoot difficult calls/situations • Ability to multi-task. • Effectively communicate both orally and in written form. • Excellent attention to detail. • Experience working with Microsoft Outlook, Word, Excel. Preferred: • Valid 4-40 or 220 insurance license (within first three months) • Basic insurance knowledge • Experience working in the insurance industry on commercial accounts. • Experience working with multiple carrier sites, rating systems Job Type: Full-time Pay: $38,000.00 - $45,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Professional development assistance • Vision insurance Work Location: In person