Customer Service Representative

Customer Service Representatives

Our client is seeking a Customer Relations Specialist to join their Customer Service Team! They offer hands on training with a dynamic and fun work environment. If you enjoy going the extra mile for customers and want to take your career to the next level, this opportunity is for you!

Location: Austin, TX

Pay: $15 - $17/hr

Job Responsibilities:

• Provides information about products, services, account information, and order-status, takes orders, addresses questions or concerns, and maintains customer profiles
• Resolves service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
• Makes a record of all customer interactions and transactions by recording details of inquiries as well as the action taken to resolve the matter
• Contacts customers in response to inquiries or to notify them of claim investigation results and any order adjustments and performs address verification (AVS) as warranted
• Refers unresolved customer issues to designated departments for further investigation
• Confirms that appropriate changes were made to resolve customer concerns

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• Customer Service Representative must have proven experience thriving in a team oriented environment
• Customer Service Representative must possess a minimum of one year call center experience
• Customer Service Representative must have proficiency in Microsoft Office
• Customer Service Representative must possess excellent verbal and written communication skills

• Pay: We negotiate high salaries using US Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401k, and monetary bonuses
• Permanent Employment: Many of Addison's Administrative job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation