Customer Service Representative

Major General Agency, LLC D/B/A Patriot MGA of K2 Insurance Services, LLC (“K2) is looking for a detail-oriented professional who delivers timely, accurate, and responsive information to our agents and policyholders. Salary - Hourly - $20.00 Key Responsibilities • Deliver superior customer service to independent agents and insureds by responding promptly to inbound calls regarding Texas personal auto policies • Build rapport and actively listen to our agents’ requests and inquiries • Accurately process policyholder transactions within established time standards • Apply underwriting guidelines and procedures while interacting with agents and insureds • Understand and explain billing systems as they relate to policy coverage and premium impact • Utilize technical systems efficiently for accurate policy and billing support • Manage time effectively to meet department service level goals and improve customer satisfaction • Provide confident, clear, and accurate information to customers • Continuously develop and maintain knowledge of products, procedures, and technical systems • Perform additional duties as assigned Required Skills/Abilities • Strong attention to detail • Excellent verbal, written, and active listening skills • Customer-focused mindset with a passion for helping and connecting with people • Problem-solving abilities with a drive to take ownership and resolve issues • Ability to adapt quickly to change in a fast-paced environment • Creative thinking and ability to find unique solutions to challenges • Strong multitasking skills using various technologies, including phone systems and customer databases • Team player with a positive and professional attitude Education/Experience • Previous insurance customer service experience preferred • High school diploma or equivalent required; post-secondary education a plus • Experience working in a fast-paced, customer service-based environment • Familiarity with personal auto insurance policies and billing systems is a plus