Customer Service Representative - Bilingual English/Spanish Speaking Required (REMOTE)

Customer Service Representative - Bilingual English/Spanish Speaking Required (REMOTE)

Pay Rate: $17.20 / 18.20 Hour

Hours: Monday - Friday, 2-shifts between 11:00 AM - 11:00 PM EST

QUALIFICATIONS:

• A High School diploma or equivalent. A college degree or some college coursework is preferred.
• The ability to successfully pass a criminal background check.
• The ability to work from home with a dedicated space to focus on your daily work tasks.
• The flexibility to work the days/hours required to be successful in this role. Specialists currently work Mon-Fri, so no weekends!
• At least 1 year of relevant experience providing customer support dealing with complex situations. Preferably familiarity in promoting Healthy Lifestyles
• The technical ability to effectively utilize a computer to access customer information and resources to successfully handle calls.
• The ability to apply critical thinking to each caller’s situation while following documented processes and procedures.
• The ability to advocate for each caller while providing accurate information and unbiased advice.
• The ability to overcome the common challenges Customer Support Specialist face (customer frustration, customer pushback, emotional impact, dealing with unknown situations)
• The ability to communicate effectively with callers and other team members as well as leadership.
• Dynamic people skills that demonstrate professionalism, empathy, respect, patience, and being a team player in everything that you do.

A Typical Day in The Life of a Customer Support Specialist Consists of:

• Working project hours are between 11:00AM-11:00PM EST (Mon-Fri) to support our call queue.
• Assist individuals in understanding their health related risk factor in support of healthier lifestyle changes.
• Following documented processes and procedures to provide accurate information and unbiased advice based on call handling procedures.
• Collaborating and communicating effectively in a virtual environment to stay abreast of any changes that occur in a fast-paced environment.
• Completing other tasks/duties as assigned by leadership.

If you feel confident that you have what it takes to be a successful Customer Support Specialist apply today

Job Types: Full-time, Temporary

Expected hours: 40 per week

Experience level: 2 years

Shift: between 11:00 am and 11:00 PM EST 

Weekly day range: Monday to Friday

Work setting: Call center

Work Location: Remote