Customer Service Representative - Bilingual Urdu/English

Job Overview Special Touch Home Care is seeking a dedicatedbilingual Urdu/English Customer Service Representative. You’ll assist consumers, personal assistants, and designated representatives with navigating our application and onboarding process. If you’re a strong communicator, highly organized, and passionate about helping others, we want to hear from you. Responsibilities • Assist consumers, personal assistants, and designated representatives with inquiries and support • Guide individuals through accurate registration and application completion • Provide status updates and resolve pending documentation issues • Respond to incoming calls with friendly, helpful service • Maintain accurate records of all interactions and documents • Collaborate with internal departments to ensure smooth processing and resolution Experience • Prior customer service or related experience preferred • Comfortable using computer systems for data entry and record management • Strong typing skills and attention to detail • Excellent verbal and written communication; able to engage effectively with customers • Positive attitude; able to work well under pressure in a dynamic office environment Qualifications • High school diploma or equivalent (required) • 1+ year of customer service or administrative experience (healthcare preferred) • Fluent in Urdu and English (spoken and written) • Strong organizational and multitasking skills in a fast-paced setting • Proficiency with Microsoft Office and basic CRM/EMR systems What We Offer • $19.50/hour • 35–39 hours/week • Room for growth — we promote from within • Individual medical insurance after probationary period (minimal employee contribution) • 3+ weeks PTO • bonuses Schedule:Monday-Friday 9AM-5PM Job Type: Full-time Pay: From $19.50 per hour Benefits: • Health insurance • On-the-job training • Paid time off • Referral program Language: • Urdu (Required) Location: • Brooklyn, NY 11223 (Required) Work Location: In person