Customer Service Representative

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time actionable insights to physicians providing critical information about the right treatments for the right patients at the right time.

Ideal candidate must work in the West Coast Time Zone

Responsibilities:

• Communicate directly with various members of partner labs to manage sample and document requests triage order issues and coordinate shipping and receiving.
• Work cross-functionally (e.g. Customer Success Sales Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.
• Build and maintain effective relationships which create a high level of trust with laboratory employees sales representatives and internal stakeholders.
• Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.
• Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS Sales CommOps etc.
• Respond to inquiries by phone email and in person quickly and professionally.
• Identify and assess customer needs to achieve satisfaction.

Qualifications:

• 4 year college degree in Biological Sciences or similar preferred.
• Exceptional customer service skills and strong interpersonal skills.
• Ability to communicate effectively with patients by telephone and email.
• Ability to think fast find answers and respond quickly to customer issues all with a polite empathic and professional voice and manner.
• Highly organized and systematic superb attention to detail and ability to complete tasks with a high degree of accuracy.
• Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
• Proven ability to learn new skills quickly and adapt to new processes smoothly.
• General office equipment and software knowledge and computer proficiency.

We are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. 

What We Do

We bring together one of the world’s largest libraries of multimodal clinical and molecular data with a robust suite of AI tools to help physicians personalize care in real time connect patients with therapies and clinical trials and enable partners to accelerate discovery and development of new treatments. With ~8 million de-identified research records and 350+ petabytes of data Tempus partners with more than half of U.S. oncologists and the majority of the top 20 global pharma companies. Our teams are pioneering work across oncology neurology psychiatry cardiology and beyond—transforming how care is delivered and therapies are developed. At Tempus every role contributes to our mission: to help each patient benefit from the experiences of those who came before. For more information visit tempus.com.

Why Work With Us

We’re looking for people who can change the world. People who question the status quo and refuse to shy away from tough problems. For builders who are never done building and the learners who are never done learning. Passionate individuals with undying curiosity who want to take on one of the greatest challenges humanity has ever faced—head on.

Gallery