Customer Service Representative

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Key Responsibilities:

• Manage customer enquiry by phone or e-mail
• Order management and creation, chasing/monitoring order from quotation until invoice
• Complaint handling and case following up until closed
• Co-ordination with other departments for internal / external issues
• Project handling
• Report analyzing
• Ad-hoc task as required

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• F5 graduation or above

• 1 year or above Customer Service with order management experience

• Good in writing and speaking English, Cantonese and Mandarin
• Good communication skill, discussable, good organization
• Experience with ERP system, Oracle is preferable
• Willing to learn, adaptable, proactive, good logical thinking
• Can work overtime when necessary