Customer Service Representative (CSR)

Overview Western Packaging is seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be working with our sales team, providing exceptional support and assistance. Your ability to communicate effectively and resolve issues will play a crucial part in ensuring customer satisfaction and loyalty. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you! Duties • Work in tandem with Sales team - following/ tracking the product from start to finish • Respond promptly to inquiries via phone, email, Teams, or chat, ensuring a high level of service, to the sales team, warehouse and production teams. • Provide accurate information regarding products, services, and company policies. • Assist customers and sales team with order processing, changes, billing and deliveries, while maintaining a positive attitude. • Analyze customer feedback and concerns to identify trends and suggest improvements. • Maintain detailed records of customer interactions in our Office systems. • Collaborate with team members to enhance the overall customer experience. Requirements • Excellent phone etiquette and strong communication skills, strong proficiency in English - Bilingual is a requirement, • Previous experience in customer service and support is a requirement. • Ability to type efficiently while engaging with customers. • Strong analytical skills to assess customer needs and provide effective solutions. • Proficiency in using Office software applications for documentation and reporting. Use of company platforms such as Hubspot, Extensiv, SmartSheets, etc • A positive attitude with a strong commitment to delivering outstanding customer service. Join us in creating memorable experiences for our customers while developing your career in a supportive environment! Job Type: Full-time Pay: $24.00 - $32.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • On-the-job training • Paid time off • Vision insurance Shift: • 8 hour shift • Day shift • Morning shift • No nights Work Location: In person