Customer Service Representative (Czech market)

For our international Customer Service Team we are looking for part-time or full-time Customer Service Representatives (f/m/x) with fluent Czech language skills in addition to English and German.

​This role in part-time is ideal as a job for those, who want to pursue a meaningful activity next to other commitments like university, parenting or just your favourite yoga class or art project - all positions are ​also available as a 100% remote option​ with flexible working hours. 
Of course, you are also very welcome to join us full-time: It's up to you! 

Together with you we want to make consumption more sustainable and build the leading marketplace for refurbished products in Europe. Join us on our mission! #TalentForFuture

• You have excellent language skills and an ability to express yourself in a clear and understandable way
• You speak Czech, German and English fluently
• You enjoy interacting with customers - on the phone as well as via email or chat
• You are communicative and are able to deal with stressful situations in a friendly and calm way
• You find a solution for every problem and at the end of the day you are happy to have made many of our customers happy
• You love to work with great colleagues in a highly motivated team

• You represent our brand and explain our unique company concept to interested customers
• You ensure a pleasant shopping experience in case of questions or difficulties during the ordering process  (no selling, no cross-selling!)
• You solve problems of our customers together with the merchant and your team to the greatest possible satisfaction
• You make sure that refurbed customers become the happiest customers
• You do all of this on the phone, via email or via our live chat tool - however, email contact is increasing over time

The salary depends on the qualifications of the applicant. We like to pay good and fair salaries because our employees are the most important thing about our company and we want to show this financially.

For legal matters we state that the minimum wage for this position is 29,400 € gross per year. However, depending on your qualification a higher salary is likely.

Are you interested? Apply now or find out a bit more about why you will enjoy working with us: