Customer Service Representative (D)

Company Description

Foster Farms has been serving families since 1939. Since the founding days, Foster Farms has always been committed to providing consumers with the highest-quality, best-tasting poultry products available. Our commitment to excellence, honesty, quality, service, and our valued TEAM Members will shine through in everything we do.

Foster Farms is always looking for talented individuals to join the Foster Farms TEAM. We offer the experience of a large organization, but operate like a family business. More than half of our job openings are filled by internal promotion, and we encourage TEAM Members to gain a variety of experiences across different functional groups.

Job Description

Pay Range $20.70 to $24.35 per hour

Purpose of position:

• Provide Foster Farms external key customers with world class customer service. This service includes (but is not limited to) the following:
  • Initiation and receipt of customer phone, fax, email, and EDI orders
  • Daily order processing in SAP – including creation and processing of customer sales orders, inventory checking, delivery date updates and running reports that reflect daily and weekly activities of sales orders
  • Suggestive selling of product to customers based on availability, previous sales and customer ads
  • Communication with sales account representatives on ad planning and customer issues
  • Processing of EDI generated orders and the CSR is a primary source of communication between Foster Farms and the customer and can help maintain an unbreakable link for service and commitment.

Essential Job Functions:

• Daily order processing in SAP – including creation and processing of customer sales orders, inventory checking, delivery date updates and running reports that reflect daily and weekly activities of sales orders. Will also process EDI generated orders.
• Customer contact, communication and follow-up to include initiation and receipt of customer phone and fax orders
• Cross selling of product to customers based on availability, previous sales and customer ads
• Communication with sales account representatives on ad planning and customer issue

Qualifications

Requirements:

• Must have high school diploma
• Must have two-four years experience in an office Customer Service environment
• Computer literacy with Microsoft Systems, SAP experience, and ability to compile and analyze data
• Excellent verbal and written communication skills
• Ability to work well with minimal supervision in fast paced and high pressure situations
• Consistent and reliable attendance
• Accurate and detail oriented and be self-motivated and goal oriented
• Ability to interface comfortably with customers and internal departments
• Strong interpersonal skills and have the ability to work well in a team environment
• Must be able to work 8:30 a.m.- 5:00 p.m. or 9:00 a.m.- 6:00 p.m.
• Occasional Saturday coverage to pull in customer orders

Additional Information

All your information will be kept confidential according to EEO guidelines.

Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans and individuals with disabilities are encouraged to apply.

Foster Farms participates in E-Verify during the hire process at all locations for all new Team Members.