Customer Service Representative (Dispute Resolution)

The Customer Service Representative is the final tier for an escalated consumers call disputing concerns about their credit file. The agent is responsible for resolving the consumer's dispute in a professional manner and providing a one-call resolution. Calls may require the agent to problem solve complex issues.

What You'll do:

• Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute
• Back-up to other Equifax or outsourcing locations in regards to consumer contacts
• Perform verifications of any information maintained on the credit file
• Complete cases through maintenance using CCMS and ACRO as needed
• Able to read online combine and database scans
• Take escalated consumer referrals from Equifax or outsource locations
• Recommend changes or additions to existing consumer service policies, practices, or procedures
• Problem resolution and special projects as needed
• Document details of consumer interaction into system while on the phone
• Meet pre-determined quality, productivity and average handling time standards
• Regular attendance is an essential function of the job and must be prompt for shift and prepared to login at start time

What experience you need:

• High School diploma and 2 years of customer service experience
• Must have experience with common desktop software i.e. Word and Excel

What sets you apart:

• 3 years experience in a call center or customer service
• Ability to function in a fast-paced environment
• Maintain the highest level of integrity, courtesy, and professionalism while interacting with challenging consumers
• Exhibit strong organizational, problem-solving, and analytical skills
• Excellent listening, as well as written and oral communication skills
• Strong interpersonal skills and professional attitude

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:

USA-Atlanta-One-Atlantic-Center

Function:

Function - Customer Service

Schedule:

Full time