Customer Service Representative (Dispute Resolution Specialist)

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Customer Service Representative is responsible for resolving the consumer questions or concerns in a professional manner and providing a one-call resolution. Calls may require the agent to problem solve complex issues. The Customer Service Representative is also responsible for positioning product offers to consumers.

What You'll Do

• Handle consumer requests received via phone, mail, e-mail, fax or walk in
• Perform verifications of any information maintained on the credit file
• Serve as back-up to other Equifax or outsourcing locations in regards to consumer contacts
• Complete consumer dispute/inquiry cases from beginning to end using CCMS and ACRO
• Recommend changes or additions to existing consumer service policies, practices, or procedures

What experience you need

• High school diploma, or equivalent
• 2-3 years of customer service experience

What could set you apart

• Must possess the ability to function in a fast-paced environment
• Must exhibit strong organizational, problem-solving, and analytical skills
• Must have excellent listening, as well as written and oral communication skills
• Must have strong interpersonal skills and professional attitude
• Must be able to read and speak English and Spanish

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:
USA-Atlanta-One-Atlantic-Center

Function:
Function - Customer Service

Schedule:
Full time