Customer Service Representative - Distribution

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.
Why work for Dawn Foods?
PEOPLE. PRODUCTS. CUSTOMERS.
Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

Job Purpose and Overview
Initial point of contact for regional and targeted accounts. Resolves moderately complex issues, escalating to higher levels of Customer Service as required. Manages customer complaints in a professional manner. Resolves issues with established guidelines. Owns all order management for accounts. Works closely with cross-functional teams to ensure best-in-class customer service experience. Provides support to sales as needed, while supporting all internal teams.
Shift Schedule: Monday-Friday 7:30 AM-4:00 PM
What will you do as a Customer Service Representative at Dawn Foods?

• Process and manage orders for local and regional accounts
• Support Sales and Regional CS Team
• Management of incoming Digital Support Queue via Phones and Web
• Customer Complaints - Managing process
• Dedicated regional Key/National account support
• Shipment tracking
• Interaction with various internal teams; Sales, Operations, A/R, Replenishing
• Documentation facilitating; COA's, Nutritional, Spec Sheets
• New Account Set Ups
• Maintain confidentiality
• All other duties assigned to support our Internal/External customers

What Does It Take to be a Customer Service Representative at Dawn Foods?
Below are the minimum qualifications to be a fit for this job.

• High School Diploma
• Proven CS Experience - Minimum of 2 years of Customer Service experience in an office environment
• Detail-oriented with the ability to multi-task and work independently
• Possess a positive attitude and strong work ethic
• Attention to detail
• Strong communication and organizational skills
• Substantial experience in over-the-phone troubleshooting and customer conflict resolution
• Proficient in Microsoft Office, including but not limited to Excel, Word, PowerPoint, Outlook and Teams
• Must be able to satisfy pre-employment testing

PREFERENCES:

• Associate degree in business or related field preferred
• Bilingual capabilities (i.e., Spanish, Korean), strongly preferred
• SAP & Salesforce knowledge a plus
• 3-5 years of Customer Service experience in office environment

Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus

Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.
If this sounds like the opportunity that you have been looking for, please click "Apply."
About Our Benefits
Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.
Compensation: $40,800 - $61,200 Salaried Non-Exempt with an Annual Bonus Opportunity
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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.
Requisition ID: 35862
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Date: Jun 5, 2024
If you need accommodation for any part of the employment process because of a disability, please send an email to [email protected].