Customer Service Representative

Pay range: $25 per hour The Customer Sales Representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to allTWO MEN AND A TRUCK®customers through in-depth knowledge of company products and services. Essential Job Functions • Acts as the first point of contact for new and existing customers to establish a rapport and build confidence inTWO MEN AND A TRUCK®services • Asks open-ended, probing questions to determine customer requirements and expectations • Directly and accurately inputs information into “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks • Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications • Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability • Complies with federal, state, and local legal requirements when scheduling moving services and staff • Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value ofTWO MEN AND A TRUCK®and effectively oppose any customer objections • Prepares all move-related paperwork and documents on a daily basis • Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints • Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns • May assist management with scheduling and tracking of movers and drivers in accordance with move requirements • May prepare various reports for management as well as gather research and statistics • May prepare proposals, letters, mass mailings, and other miscellaneous correspondence • May participate in various marketing activities including networking, direct mail and charitable move coordination • Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays • Perform monthly mystery shopping of competitors • Keeping work area clean and cleaning office when assigned • May perform dispatch duties or other operational roles when assigned • May perform other administrative task to support office staff when assigned • To prevent accidents, damages, follow/ promote the franchise’s safety policies and/ or procedures • May go on the trucks and perform moving services as a mover or driver during short staffing situations when assigned • All other duties as assigned Skills/Knowledge/Abilities Required • High school diploma or general education degree (GED) is required. Associates degree in related field preferred • A minimum of six months to one year of customer service and/or office experience is required; Outside or inbound sales and/orTWO MEN AND A TRUCK®or moving industry experience is preferred • Excellent customer service skills (friendly, courteous and helpful) • Effective listening and communication skills • Good grammar, voice and diction • Good organizational and time management skills • Ability to analyze and solve problems effectively • Accurate; consistent attention to detail • Demonstrated understanding and application of effective selling strategies and techniques • Confidence to initiate customer contact, and comfortable asking for the sale • Strong team player who works productively with a wide range of people and personalities • Comfortable in a fast-paced environment; able to adapt quickly to changing priorities • Basic computer and keyboarding skills • Able to perform basic business math • Able to present a professional image at all times to customers and vendors • Demonstrated integrity, ethical standards, and commitment toTWO MEN AND A TRUCK®Core Values • Bilingual is a plus This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Austin, Texas. The employer at this location is 3470, LLC.