Customer Service Representative, Driver Management

About Vorto

Vorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems to a degree where adoption is effortless. We encourage you to visit our careers page and read this blog post to learn more about our culture.

About the Role
Entry-level position at a fast-paced logistics technology company. 12-hour shifts, 7 days on, 7 days off.
Work weeks will alternate between day shift and night shift. Attendance at occasional company events may also be required.

The Customer Service Representative’s function is a communication bridge between the operations teams and the drivers. Our team is responsible for keeping track of drivers and assets, sending out critical information to drivers, receiving reports and inquiries from drivers, and obtaining status updates from drivers at the request of the operations teams.

Essential Duties and Responsibilities

• Update driver and asset statuses daily
• Reach out to carrier admins when drivers are not responding
• Stay informed on job updates and send drivers critical job information
• Maintain constant oversight on drivers that are on priority jobs
• Monitor the Driver Management Team phone/email and respond to incoming messages
• Notify team leaders when negative patterns emerge

Requirements

Qualifications/Skills:

• Must be proficient and comfortable with spreadsheets (Google and Excel)
• Must be able to read, write, and speak both English and Spanish
• Must be able to put yourself in a customer service mindset; be polite and mindful when communicating
• Must be dutiful and self-motivated

Educational/Experience Requirements:

• High-School Diploma
• Customer Service or Logistics experience preferred, but not required

Compensation

• $19 per hour
• Typical work week is roughly 84 hours, 40 hours at normal rate, every hour after that is at overtime rate
  • 12-hour shifts, 7 days on, 7 days off
  • Work weeks will alternate between day shift and night shift
  • Attendance at occasional company events may also be required.

Benefits

At Vorto we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.

We offer a competitive benefits package as well as numerous additional perks, including:

• Paid Time Off and Holidays
• Monthly phone-line stipend
• Health, Dental and Vision Insurance
• 401(k) retirement plan with company match
• Flex and Health Savings Plans
• Company-paid life and short-term disability insurance
• Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
• Tuition Assistance
• Employee Assistance Program (EAP)
• Free or discounted legal program
• Product & Services Discount Program
• We supply the industry's best hardware and productivity software

Vorto is an Equal Opportunity Employer.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.