Customer Service Representative

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Key Responsibilities:

• Check booking document aligned to booking policy.
• Sales contract negotiation with customers on commercial T&C .
• Apply to create new customer account and extend new material in ERP.
• Create & update sales orders in ERP, while ensure the accuracy of the data input.
• Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment...) and maintain the information in system.
• Coordinate with customers on collecting payment & L/C, and notify finance team
• Send shipping instructions to buyer or warehouse, timely track the shipping date.
• Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.
• Billing upon revenue policy, and support finance to complete internal audit.
• Apply VAT Invoice upon completion of delivery.
• Timely send installation notice to service team.
• Process goods return and replacement, handling customer complaints with guidance.
• Tracking A/R collection ASAP
• Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.
• Capable to maintain and make relevant business reports and provide analysis upon request to drive improving actions.

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• At least 2 years of customer service relevant experience
• Office software
• International trading knowledge
• ERP system knowledge & Operation
• Warehouse and logistic knowledge
• Practical process improvement or continues improvement relevant experience

• Oral & Written English
• Excellent Communication skill
• Good Influence with strong cross-function collaboration
• Strong logical thinking, good at data analysis
• Risk management capability
• Problem solving