Customer Service Representative (Healthcare)

ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time CSR. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.

Responsibilities include but are not limited to:

• Make and receive Inbound/outbound calls to resolve customer queries, open tickets and assign to necessary departments.

• Receiving calls and data entry using ClinicMind Software- Scheduling/Rescheduling/Canceling appointments, Task Management.

• Process transactions and update customer accounts as necessary, customer relationship management (CRM) software.

• Respond to emails, chats, tickets.

• Strong Communication skills to interact with customers and different departments.

• Follow communication spiels when handling different topics but also have the flexibility to adapt to conversations as needed.

• Create reports using Google Drive.

• Meet service level agreements set forth.

• Perform other duties as assigned Ex. calls for survey projects, call back requests, and creating and managing appointments.

• Participate in training sessions to stay updated on product or company policy changes.

Qualifications:

• Must be a college graduate or college-level

• At least 1 year healthcare experience is required, and customer care experience in BPO

• A strong commitment to delivering exceptional patient care.

• Very flexible to adapt to change

• Excellent problem-solving and analytical skills.

• Ability to work effectively in a team and independently.

• Familiarity with Healthcare is a plus.

• Proficiency in using various communication platforms

• Must be willing to work between US Eastern to Pacific Time Zones

Position Requirements:

• Must have a stable internet connection minimum of 5 MBPS

• Must have a mobile data plan as a backup

• Must be in a quiet environment

• Must be comfortable working the US business hours

• Must own a PC with at least 16 GB of memory