Customer Service Representative II - (REMOTE)

Job Description

American Homes 4 Rent

As one of the country's fastest-growing property management companies of single-family rental homes, American Homes 4 Rent has an exhilarating and fluid start-up culture and permanency of a well-founded corporation, rich with diversity. As pioneers in the industry, solidified by our place on Wall Street, American Homes 4 Rent (NYSE: AMH) is currently looking for qualified candidates. With a culture of unprecedented growth, quality, and innovative collaboration, we are seeking personalities to complement our attributes.

The Customer Service Representative II is responsible for providing effective customer service to incoming calls and e-mails, from both tenants and non-tenants, by using in-depth knowledge of company products and programs as well as with team members within the department.

Responsibilities:

• Performs activity relating to inbound calls and/or emails from tenants, vendors, potential tenants regarding Company rental information, questions and concerns on a daily basis. Provides accurate and timely assistance to the caller and documents transactional activity in CRM database order, ensuring proper call handling and follow up as needed.
• Places outbound calls in order to follow up with customers & property management regarding actionable items and/or provide additional information.
• Supports department by performing administrative assistance such as filing, faxing and report generation.
• Supports team by attending meetings. Participates in growth and development opportunities including coaching and attending training.

Requirements:

• High school diploma or GED required; some college preferred
• Minimum 2 years' experience within an inbound call center setting
• Knowledge of Real Estate or Property Management industry preferred
• Proficient in MS Office Suite
• Experienced with customer service software applications
• Bilingual (English/Spanish) abilities a plus.
• Excellent verbal and written communication, problem-solving, time management and conflict resolution skills.
• Strong relationship management, organizing and customer service skills.
• Must be able to meet multiple deadlines.
• Must be able to maintain confidentiality.
• Must be able to pay close attention to details.

In the states of Colorado, California and Washington, the anticipated pay range/scale for this position is $ 19.00. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

• Position is also eligible to receive a discretionary bonus.

Employees also have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and, a tuition reimbursement program. The Company provides 10 paid holidays per year and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

Work where you feel right at home -

If you are a versatile professional who values culture, a concerted environment, and the potential for exponential growth, we want to work with you! Apply now and someone from our Talent Acquisition team will reach out to you soon!

For positions that are permitted or required to work remotely, employees may conduct work only within the United States and only in states where the Company is already conducting business, unless for brief periods, consistent with Company policy.

The Company also may provide benefits with this position including but not limited to: medical, dental, and vision insurance; Flexible Spending Accounts (FSUs) and/or Health Savings Accounts (HSAs); Dependent Savings Accounts; 401(k) plan with employer matching; employee stock purchase plan; and potential for bonuses. The above wage range is the Company's current good faith expectation for this position. The actual amount paid and/or offered may be less or more than this range and will be based on factors including geographic location, education, training, or experience related to the work, seniority, merit, quantity and or quality of the work.

Related Keywords:

call center representative, customer service representative, processing leads, leasing, real estate, sales, computer skills, inside sales, call center, tele sales, telemarketing, customer service, contact center, inbound calls, facilities coordinator, maintenance coordinator, telemarketer, #LI-SC1

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.ah4r.com/