We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Customer Service Representative III is responsible for handling complex customer inquiries or escalations and resolving customer issues in a timely and professional manner. This position will act as a mentor to other team members based on business needs.
What does a day in the life of a Customer Service Representative III look like?
Responds promptly and professionally to complex customer inquiries or complaints via phone, email, or chatProvides in-depth information about products and services to customersResolves escalated customer issues by actively listening, asking probing questions and providing a resolution to the customerFollows up with customers to ensure that their issues have been resolved to their satisfactionContinuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as needed to resolve customer issuesMaintains a positive, empathetic, and professional attitude toward customers and colleagues at all timesAdheres to company policies and proceduresMeets or exceeds performance targets for related KPI’sPerforms other duties as assignedWhat are the required qualifications for a Customer Support Representative III?
Must have high school diploma or equivalent, college degree preferredAt least 2 years of previous customer service experience in a call center or BPO environment Excellent communication skills, both verbal and writtenProficient in using computers and various software applicationsCore Competencies:Customer Service/FocusCritical ThinkingInquiry Research/ResponseInvestigative Mindset/CuriosityPatient and Empathetic AttitudeTeamworkResults-orientedNinja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
