Customer Service Representative III

Customer Service Representative III

AMA Insurance

Remote - Chicago IL

AMA Insurance (AMAI) offers life, health and disability insurance ataffordable and exclusive rates to help doctors achieve a healthy and securefinancial future. AMAI is part of the AmericanMedical Association (AMA), a nonprofit, andthe nation's largest professional Association of physicians. We are a unifyingvoice and powerful ally for America's physicians, the patients they care for,and the promise of a healthier nation. To be part of the AMA is to bepart of our Mission to promote the art and science of medicine and the bettermentof public health.

As an employer, we are dedicated tomany efforts, including employee learning and development, socialresponsibility, diversity and inclusion and wellness.

Our well-defined culture hasstrongly impacted the prosperity of our organization. Our foundationalvalues of Respect, Integrity, Innovation, Impact, Collaboration, Agility andTrust are at the core of our efforts and continue to shape the success of theAMA.

We have a remote opportunity for a Customer Service Representative III on our AMA Insurance team.

As a Customer Service Representative III you will respond to inbound and written correspondence for allinsurance products offered by AMA Insurance in a manner that will retaincurrent certificate holders, increase our customer base and promote AMAmembership. You will also engage callers to build andmaintain a strong reputation and forge a lasting relationship, and achieveexceptional results for our customers and colleagues.

RESPONSIBILITIES:

• Answerall inbound calls in accordance with Department standards and monitoringguidelines. Provide informationregarding benefits, eligibility, plan provisions, premium billing, customerconservation, cross selling and up selling for all insurance plans. Identifyand escalate priority or problem issues. Follow up on customer calls whennecessary. Create opportunities to transfer callers to partners for telesalesopportunities
• Respondto all correspondence within department standards for quality, productivity andtimeliness. Meet or exceed productionstandards by processing changes to our Administration System, includingpersonal and coverage information and send confirmation documents to the callerwhen needed.

May include otherresponsibilities as assigned.

REQUIREMENTS:

1. Minimum of 5 years' experience in a life or health insurance customer service high volume call center. Excellent telephone skills including proper telephone technique, multitasking skills and ability to control the call. In depth understanding of customer service and premium billing transactions, required.
2. Outgoing and energetic personality with a minimum of 1 year experience in an insurance telesales or sales capacity, required.
3. Demonstrates these key competencies: verbal and written communication skills, excellent listening skills, attention to detail, good judgment, adaptability, team work, stress tolerance and high energy level. Effectively able to deal with all types of callers including angry callers and upset customers, and find the most appropriate way to communicate with different behaviors.
4. High School Diploma, required.
5. IL Producers license for Life and Health Insurance, preferred. Will be required to obtain IL Producer's License if not currently licensed.
6. Experience with Word and Outlook and ability to use online resources (intranet) to perform research and send information to callers via links.
7. AMA'ssafety and policy protocols require proof of full vaccination against COVID19for employment at AMA (includingbooster when eligible). Employees may apply for a religious or medical exemption from getting thevaccine.

The American MedicalAssociation is located at 330 N. Wabash Avenue, Chicago, IL 60611 and isconvenient to all public transportation in Chicago.

Weare an equal opportunity employer, committed to diversity in ourworkforce. All qualified applicants will receive consideration foremployment. As an EOE/AA employer, the American Medical Association willnot discriminate in its employment practices due to an applicant's race, color,religion, sex, age, national origin, sexual orientation, gender identity andveteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OFTHE NATION

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