Customer Service Representative - Japanese

Customer Service Representative – Japanese will be Responsible to handle escalated customer queries / issues through Voice and or Non-Voice Japanese transactions to the best of customer’s satisfaction. Necessary documentation of calls. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Role and Responsibility:

• Effectively communicate with customers to understand their needs and demands in Japanese language
• Answer customer support tickets and calls in a professional manner
• Research required information using available resources
• Accurately manage and resolve customer issues
• Route calls to appropriate resource
• Case/Ticket documentation
• Adhere to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Eligibility:

• Japanese native speakers or bilinguals with JLPT N1 or equivalent
• Fluent in Japanese (verbal and written)
• Understanding of Japanese honorific speech and customer support culture
• Open to native and non-native speakers
• Ability to explain complex information clearly in Japanese
• Exceptional customer support skills
• With phone and email experience (email experience preferred)
• Fast and accurate typing
• Self-motivated
• Excellent interpersonal skills
• Basic computer knowledge
• Aptitude for learning, understanding and conveying services to members
• Sound knowledge of telephone etiquette

What we can offer you:

• 
  Time off throughout the year (paid and unpaid)
  • Professional development support and encouragement
  • Product platform and global connect
  • Connecting to Artificial Intelligence
  • 360-degree learning

About Us: It’s not every day in your life that you get to be a part of a simple yet powerful mission to help people. Not every job of yours would give you the satisfaction of having made a direct impact on someone’s day or life. If these things matter to you, then JustAnswer is the place to be. While we strive together to make world a better place, one question at a time, we promise you that you would discover a newer version of you who has explored and exploded the known horizon of your potential, who is not afraid of failures and who has embraced learning as a way of life.

We are a San-Francisco based company founded in 2003 and since then we have been democratizing the way professional services have been delivered by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget in 700 plus categories. In the last 15 years we have helped 10 million customers in 196 countries by answering more than 16 million questions.

With 500+ employees spread around 3 continents and with a fabulous Glassdoor rating of 4.8(Oh yes, check it out here), we are growing at an amazing pace. And here are our simple hiring criteria- Smart. Fun. Get things done. If you think, you have it in you, read further and know more about the role. In the meanwhile. welcome to our website too.

Our culture:

• Data Driven
• Lean
• Humble
• Innovative and
• Courageous