Customer Service Representative - Onsite

Customer Service Representative - Join Our Dynamic Team!

Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at Culligan Water in Mason City, IA where our CSRs don't just provide service; they build lasting customer relationships and deliver exceptional experiences.

About Culligan: Culligan of Mason City is a thriving dealership under the esteemed Packard Culligan franchise group. With nearly 80 years of family-owned and operated excellence, Packard Culligan is an industry leader in commercial and residential water treatment and filtration systems, committed to delivering top-tier drinking water solutions to our valued customers.

What Culligan Offers:

• Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
• Career growth opportunities through training and development.
• Competitive base pay, commission, and bi-annual employee incentives.
• 401k with employer match.
• Achieve work-life balance with a consistent Monday-Friday 8AM-4:30PM schedule.
• 7 paid Holidays and a competitive PTO package. 

Key Responsibilities:

• Effectively communicate our products and services to customers.
• Address general water quality concerns and inquiries.
• Handle payments, invoices, and assist with collections.
• Efficiently schedule deliveries and service appointments.

Desired Qualities:

• Strong communication skills, both verbal and written.
• Quick problem-solving abilities for addressing unique customer needs.
• Meticulous attention to detail to ensure accuracy.
• Willingness to become a water treatment expert through training.
• Proficiency in Microsoft Office, data entry, and documentation.
• Collaborative team player with a friendly demeanor.

Join Culligan Water and embark on a rewarding career in a professional environment where your skills and dedication will be valued. Apply today and be a part of our success story!

Fine Print: to be a CSR at our dealership you will be subject to a pre-employment background check, and drug test upon offer of employment.   

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Check out all of our awesome career opportunities at Culliganwater.com/careers

The Packard Culligan group of dealerships is a family-owned company with values based on relationships, listening, unity, and leading locally to exceeding customer and employee expectations.  Our dealerships are locally run by employees who are a part of the communities that they serve.  We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.