Customer Service Representative - Prescott

Overview

Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

This is a PART-TIME position (25 hours per week) that pays $17 / hour

We offer:

• Paid time off
• Employee discount
• 401k retirement plan
• Training and development

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• Meet and greet customers in a friendly and timely manner
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Understand and communicate rental terms and conditions, vehicle features and other services
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

• Must be at least 18 years of age
• Must have at least 1 year prior customer service experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future