Customer Service Representative Remote

Job Description Summary

As Sales Representative Ostomy Reorder, you will act as a direct point of contact, providing effective customer service and facilitating the placement of orders for existing customers. This is a 100% remote, work from home position!

The successful candidate will receive a $1,000 sign on bonus payable at 6 months from start date.

SHIFTS: 9:00am - 5:30pm EST 4 days per week and 11:30am - 8:00pm EST - I day per week

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Key responsibilities will include:

• Articulate the features/benefits of Ostomy and ancillary product lines and provide knowledge of all aspects of use and maintenance of medical supply equipment.
• Track daily production and meet key performance indicators established by management including, but not limited to total calls, orders placed, ACW/Pause %, etc.
• Maintain a high level of professionalism on every call and provide exceptional customer service to all Liberator customers.
• Effectively manage orders through detailed call scheduling and timely follow up.
• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, and internal policies and procedure

About you:

To be successful in this role, you require:

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of variables.
• Knowledge of Microsoft Office Applications
• Ability to work some evening shifts, weekends, and overtime as needed

Education and experience required:

• High School Diploma or general education degree (GED)
• Minimum 1-year medical industry, sales, collections, call center/customer service experience or other relevent experience

Click on Apply if this sounds like you!

We offer a comprehensive benefits package to include:

• Up to 12 company paid holidays
• Medical, dental and vision insurance
• 401(k)
• Tuition Reimbursement
• Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift