Customer Service Representative - Remote

Job Description

The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart.

This is a remote only position, access to a stable, high-speed internet connection is required.

Work schedule is full time (8hrs/day, Mon-Fri. 40hrs/week). Start/End hours are flexible and will be discussed further during the interview process.

• Contact body shops to obtain vehicle pick-up information and gain verbal release to pick up vehicle(s).
• May interact with vehicle owners via phone to help in the release of vehicles.
• May interact with Insurance Companies to help expedite the vehicle clearing process.
• Answer and place calls (High volume) in an efficient and professional manner.
• Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
• Quality driven - Focusing on a "1st call resolution".
• File quality --any work done on a specific file (lot) -- accuracy, and time in process.
• Other remote tasks as assigned or needed by the business such as, but not limited to, working escalated files, and assisting other teams.
• Use company resources to gather information and offer solutions to meet customer needs.
• Update lot (vehicle) notes in the system
• Other duties as assigned.

Requirements

• One year of office support experience in a customer service role preferred
• Excellent customer service skills and attitude
• Excellent written and verbal communication skills
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task, prioritize, and manage time in a fast-paced environment
• Bilingual skills preferred
• Occasional overtime as needed

For nearly four decades, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family--it's like coming home.