Customer Service Representative - Sales

Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and ensuring client satisfaction. This role requires strong communication skills, attention to detail, and the ability to handle various customer inquiries effectively. A background in sales and experience in a call center environment is preferred. Responsibilities • Provide outstanding customer service through various channels including phone, email, and chat. • Assist customers with inquiries regarding products and services, ensuring a positive experience. • Handle follow up on customer issues or promote services. • Maintain accurate records of customer interactions and transactions using data entry skills. • Resolve customer complaints efficiently while demonstrating strong problem-solving abilities. • Collaborate with team members to improve service delivery and enhance client satisfaction. • Utilize Microsoft Office and other computer systems to manage customer information effectively. • Conduct analysis of customer feedback to identify trends and areas for improvement. Requirements • Strong communication skills in English; bilingual or multilingual abilities are a plus. • Previous experience in customer service or client services is essential. • Familiarity with sales techniques and cash handling procedures is advantageous. • Proficient computer skills, including experience with Microsoft Office applications. • Excellent phone etiquette and the ability to engage customers professionally. • Demonstrated ability to type accurately while managing multiple tasks simultaneously. • Prior call center experience is preferred but not mandatory. • Strong analytical skills to assess customer needs and provide appropriate solutions. Join our team as a Customer Service Representative where you can make a difference by providing exceptional support to our valued customers! Job Type: Full-time Pay: $700.00 per week Benefits: • 401(k) • On-the-job training • Professional development assistance Work Location: In person